The staff were very friendly and helpful, the location was peaceful with lots of space to relax and the food in the restaurant was outstanding.

The room that we had (standard double) was beautifully appointed but quite small.

Truly beautiful location. Splendidly peaceful stay in manicured grounds. Friendly and helpful staff.

What's not to like?

The hotel is very comfortable and the staff are exceptionally helpful. It is set in a beautiful location on the river Usk and there are beautiful walks in the hotel grounds and the immediate area.

It is set in a most glorious position with wonderful views and splendid grounds. The staff were very friendly and helpful and it was reassuring that the owners ate with the visitors in the Dining Room also. Both Dinners were superb, breakfasts almost as good! I have already recommended it to family and friends and hope to return one day.

Incrediblly peaceful. The Perfect place to relax in quiet and beauty. The staff in all areas of service were the most friendly and helpful of any hotel I have stayed in.

The service is always excellent. The staff are always polite and helpfu.l

Didn't like the menu(s) this time round (visited last year [2009] and loved the food then).

The huge log fires were very welcoming. There is a country house feel about the hotel. The atmosphere is warm and welcoming

i loved the location the views were great the food was fantastic the staff wre very helpfull.

Stayed in Rm 2 and the view from the balcony was great. A bit of river on the left and a mountain side right in front. The wine list was good. Fire place in the bar was nice.

The shower was not great. Hot and cold control was a bit difficult to control. The food was excellent but not cheap. Afternoon tea was 12£ but not great. Buffet style with no table service.

The peacefulness of surroundings and the planting added to the already luxurious presentation and decoration within the hotel.

We did not have a kettle on arrival in our room. Kettle duly replaced with a very dirty lead and comments as to they did not know where the original kettle had gone. I am disabled and had to walk upstairs to get to our room. Positively my luggage was taken to the room.

This hotel is a hidden gem, and the staff where extremely helpful.

Really friendly and helpful staff, we were made to feel welcome immediately

The food was overpriced and poor quality

Attended a wedding and found that the whole day ran so smoothly and the staff were very friendly and accommadating, nothing appeared to be too much trouble to them. Not only was it good service but the food served was excellent!!! Planning to book for our Anniversary next year.

Only fault to be found was that the shower in the room we were allocated had no hot water on the morning of departure? however we did not make any complaint about this as we were so impressed overall

Friendly and helpfull staff , relaxing atmosphere , excellent cuisine, good location for countryside walks and wildlife. Booked small double which was upgraded on arrival

Peaceful hotel overlooking river usk. Fanatastic rooms. Food not as good as expected